Return Policy:
If you wish to request a return for your shipment
You can certainly request a return as long as the shipment is intact, in its original condition, and without any damage, by contacting us at
Our contact number or WhatsApp number:
0553771877
Email: [email protected]
This will be done within 3 days from the date you receive the order.
The customer pays the shipping cost through one of the shipping companies Aramex, SMSA, or J&T Express. Upon receipt of the shipment through the main warehouse, the amount will be refunded to your bank account.
Rumor:
In what situations am I unable to submit a refund request?
How can I get my money back on my credit card?
If the purchase was made using your credit card, you can get your money back. When we receive your request, we will refund the amount to your account on the Ghanati website, or to your credit card, or whatever electronic method you used to pay. The time it takes to receive the refund varies depending on your bank and may take up to 30 days to get the refund.
If I paid cash on delivery, how can I get my money back?
If the purchase was made using cash on delivery, you can receive a refund to your account balance on the website, which you can then use to purchase other products from the site. Alternatively, you can receive a refund via bank transfer, according to your preference. The refund process may take up to 30 days.
How long does it take the shipping company to receive the returned goods?
The shipping representative will contact you within 2 to 7 business days, but sometimes it may take longer than the shipping agent, up to two weeks.
Replacement policy:
You can certainly request a product exchange as long as the shipment is intact, in its original condition, and without any damage, by contacting us at
Our contact number (call or WhatsApp): 0553771877
Email: [email protected]
This will be done within 3 days from the date you receive the order.
The customer pays the shipping cost through one of the shipping companies Aramex, SMSA, or J&T Express. Upon receipt of the shipment through the main warehouse, the amount will be refunded to your bank account.
If your order arrives damaged (broken or leaking), you will be replaced with another product via shipping or from the nearest branch only.
Frequently asked questions:
Can I exchange my shipment?
Yes, you can exchange your shipment by contacting our customer service. If the product you want is available, we will replace it for you, provided that the product to be exchanged is in its original condition and has not been used, opened, or damaged internally or externally, and this must be done within 3 days of receiving the shipment.
Payment must not be made through Tabby or Tamara.
Did you receive an item other than the one you purchased?
First, we apologize for this error. In this case, you can contact us through
Phone or WhatsApp: 0553771877
Email: [email protected]
We will replace it for you and deliver the correct shipment or direct the customer to the nearest branch to exchange the product.
Upon receiving the order, we will inspect the products for exchange or refund. Our specialists will then inspect the returned or exchanged product to ensure it meets the packaging requirements and is in the same condition as when it was shipped.
Common general questions?
What are the procedures followed in case of a complaint or problem?
In case of a complaint regarding a product, delayed delivery, or any customer-related problem, the customer can raise the matter with customer service by contacting Ghanati customer service or via WhatsApp during official working hours on the number 0553771877. A ticket will be opened for the problem, and it will be followed up on, and the customer will be contacted within 48 working hours.
Working hours and contact information?
We can assist you and contact you during official working hours, which are as follows:
Sunday - Thursday, from 9 am to 10 pm
Are the perfumes sold in the store the same as those sold in the branches?
We would like to emphasize that all Ghanati products, whether in branches or in the online store, are supplied from the same factory. Therefore, there is no difference between our perfumes in branches and our perfumes in the online store.
If there is a request for a product that is not available, Ghanati will work hard to provide the product to the customer. If this fails, the customer will be contacted to choose alternative products or cancel the order and refund the amounts paid.
Cancel order:
Ghanati Perfumes reserves the right to cancel the order for any of the following reasons:
استخدم كود الخصم واحصل علي خصم اضافي على جميع المنتجات
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